1. Introduction
Welcome to GharHelp. GharHelp is a platform designed to connect customers with independent home-service professionals such as electricians, plumbers, AC repair professionals, carpenters, painters, cleaners, and other service providers.
This Privacy Policy explains what information may be collected, how it is used, and the choices available to users when using the GharHelp application.
2. Information We Collect
Depending on how you use GharHelp, we may collect information such as:
- Phone number used for account authentication.
- Customer or worker profile information.
- Name and service-related information provided by workers.
- State, district, city, and address information entered by users.
- Service categories and services offered by workers.
- Booking requests and booking-related information.
- Ratings and reviews submitted through GharHelp.
- Account availability and service status information.
- Device and notification information required to send app notifications.
3. How We Use Information
Information may be used to:
- Create and manage customer and worker accounts.
- Authenticate users securely.
- Connect customers with suitable local service professionals.
- Process and manage service booking requests.
- Send booking and account-related notifications.
- Display worker ratings and reviews.
- Prevent abuse, fraud, unauthorized access, or misuse of the platform.
- Improve the reliability, functionality, and user experience of GharHelp.
4. Service Professionals
Workers and service professionals using GharHelp operate as independent service providers.
GharHelp helps customers discover and connect with service professionals. Service prices, materials, additional work, and service payments may be agreed directly between the customer and the service professional.
5. Firebase and Google Services
GharHelp uses Google Firebase services to operate important application functionality.
These services may include:
- Firebase Authentication
- Cloud Firestore
- Firebase Cloud Messaging
- Firebase App Check
- Other Firebase services required for application functionality
Google may process certain technical information in accordance with its own privacy policies.
6. Advertising
GharHelp may display advertisements using Google AdMob.
Google and its advertising partners may collect or process information such as device identifiers, advertising information, approximate location information, interactions with advertisements, and other technical information in accordance with applicable law and user consent choices.
Where required, users may be shown a consent message before personalized advertising or related data processing takes place.
Learn more about Google's privacy practices: Google Privacy Policy .
7. Notifications
GharHelp may send notifications relating to bookings, service activity, account information, and other important app updates.
Notification-related device tokens may be processed to deliver these messages.
8. Data Sharing
GharHelp does not sell users' personal information.
Information may be shared only when necessary to provide the service, connect customers and workers, operate third-party technology services such as Firebase and AdMob, comply with applicable law, or protect users and the platform from abuse or security threats.
9. Data Security
We use reasonable technical and organizational safeguards designed to protect user information.
GharHelp uses technologies including authentication controls, Firebase security mechanisms, and application security measures. However, no internet-based service can guarantee absolute security.
10. Account Deletion
Users can request deletion of their GharHelp account from within the application.
When an account deletion request is successfully processed, associated account information will be deleted or handled according to applicable legal, security, fraud-prevention, and operational requirements.
11. Data Retention
Information is retained only for as long as reasonably necessary to provide GharHelp services, maintain security, comply with legal obligations, resolve disputes, and enforce applicable agreements.
12. Your Privacy Choices
Depending on your location and applicable privacy laws, you may have rights concerning access, correction, deletion, or certain uses of your personal information.
Advertising consent choices may also be presented through Google's consent management tools where required.
13. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time as GharHelp develops new features, changes its services, or needs to comply with legal or platform requirements.
The latest version will be made available on this page.
14. Contact Us
If you have questions about this Privacy Policy or your data, contact:
GharHelp Support
Email:
teamhomemate@gmail.com